Hanes NOT Your Way!

Let me start off by saying that both my wife and I love Hanes underwear.  However, right now I am in the midst of the worst (translate: most frustrating)  online buying experience I have had in  35 years!  Yes, that's right, 35 years. I've  been buying and selling online since 1980, long before the Internet.  Those were the computer bulletin board (BBS) and 200 baud modem days.

But enough of ancient history.  Let's get to my current problem.  On January 22, my wife received an email ad from Hanes and asked me to order three long-sleeve  T-shirts for her.  I liked the sale as well, and ordered three for myself.

As you can see here, the order shipped the SAME day, but two of the items were back ordered.  The site indicated delivery would be in 6-10 days.  No problem.  That's typical, but most things I order come in well before that time.  Not so this time.

Two weeks passed and I begin trying to find out where our shirts were.  To make a long story shorter, at about the 3 week point it was determined that they were lost and they were re-shipped. (I'm not writing about the frustration I had to get this done.) To their credit, the replacement order arrived within the expected time.

Remember, it was my wife who initiated the request and the two shirts that were back ordered were for her.  She was being very patient about it, but I was feeling guilty about getting and wearing mine while she was waiting.

I like the fit, but there was another problem that surfaced the very first time I wore the gray T-shirt.  This picture clearly explains it.   Incidentally, up to this point I have not mentioned the problem with the hole in the seam on any of my phone calls.  I wasn't going to confuse the issue with another problem, before the first one was dealt with.

Additionally, it's one thing to be wearing my order before my wife's arrives, but after 45 years of marriage, I know it would not be in my best interest to have a replacement arrive for my shirts before we resolve the original issue.  

In the coming days, I kept trying to find out when the back-ordered items would arrive.  I checked the website for updates and called their help line, with no definitive results. So last week, with a rising frustration level, I once again contacted the order center and tried to determine when her shirts would arrive.  This time, the agent assured me that they would arrive by March 2 (only 43 days after the original order).  At least I had a promised delivery date.

My frustration level was going down until last night when I got this email. As you can see, the promised March 2 delivery date is now MARCH 23!  The email continues by giving me the option of canceling the order or waiting.  Well, isn't that special?

You can imagine what the frustration meter was reading at this point, but before the night was over, it would continue to rise.

I went to the website and saw they were still selling the same T-shirt which at this point, would be delivered 60 days after my original order! I called once more trying to find out how they can promise one date and then change that date, and how they could be selling shirts to others while mine (and other customers') were back ordered and being delivered two months after being ordered. The explanation I received was that other colors were still available and that I should contact customer service during regular business hours.

The frustration level was rising, but it had yet to peak.  After hanging up, I went back to the website and did a bit of checking.   I saw that yes indeed, black was in stock, but just about everything else would be a back-order.  That didn't put me over the top, but what did peg the needle was when I saw the projected delivery date of MARCH 9!

How the hell could they promise people who ordered today, a delivery by March 9.  I (and others) ordered on January 22 and my order is now supposed to arrive on March 23?

Fast forward to today and my call to customer service.  I just got off of the phone with them and they took the frustration level down perhaps a notch or two by explaining that the email I received is automatically generated 30 days after an item is ordered.  (If that fact was included anywhere in the email, it would have been nice.)

So let me see if I can give a Reader's Digest recap...
Ordered 1/22 with a 6-10 day delivery schedule
Order lost
Order replaced and delivered with two items back-ordered
One item damaged
Call on 2/10 promises back ordered items by March 2
On 2/22 an email now promises March 23 instead of March 2
On 2/23 the website projecting a March 9 ship date for new orders
Multiple calls, conflicting information, promises made and broken
Lots of frustration!

Now with all that said, this problem is trivial when you consider wars, famine, starvation, and global warming.  So I'm not going ballistic and I'm not going to stop wearing Hanes underwear, but this does represent a serious issue with customer service, communication internally for Hanes and externally with their customers.

What is happening to me must be happening to hundreds, if not thousands of other customers.  Every call I made started out with standard disclaimer that the call would be recorded for customer satisfaction.  I certainly hope someone at Hanes is listening to my calls!  In the meantime I will do a little online posting to Facebook, answer this customer satisfaction email I received the other day,  and supply this link. 

Maybe my wife will receive her LONG-SLEEVE T-shirts in time to wear for the 4th of July celebration.  We can always hope for a cool summer!

Boston Comic Con, Cosplay, and My Inner Child

In a little over a week, I will turn 70, but I know, and those who know me, know that there is a kid alive and well inside me. It's there just below the surface, coming out as a joke or a bad pun, but the outer adult, constrains the inner child to fit the social situation.  This weekend, the kid got loose, if only for a little while.

Jill and I decided to spend a weekend in Boston and do the tourist thing. We hadn't been there since my daughter graduated from B.U. We were going retrace the visits of 20 years ago, hit the shops on Newbury St., visit Faneuil Hall, eat a Durgin Park, and stroll the Freedom Trail, but our plans changed about 5 minutes after we checked into the Harbor Marriott.

As we looked out our 10th floor window, we noticed a group of costumed super heroes gathering in the courtyard across the way. A minute later, Jill and I were walking toward the group.  We had no idea Comic Con was in Boston the same time we were, let alone a block from our hotel! We had chanced upon a small photo shoot of a group of folks from the Boston Super Heroes Facebook group during one of two photo shoots we caught during the weekend.



The kid inside me smile as I remember the summers on the farm in the 1950s, and long hours of playing Flash Gordon and Superman with my brother and cousins.  I began snapping pictures, and flashed from the 50s on the farm to the 70s, my first years of marriage, a Halloween party, my wife as a hot Cheshire cat and me in my homemade a Captain Klutz costume.

 A few more pictures and I flash forward another 30 years to when I was presenting at a national education conference.  It was again Halloween, and it was New Orleans!  Nuff said?  A friend and I went out to get costumes for partying later that evening. He was the Grim Reaper, and I was Cousin It.  The kid in both of us came out as we crashed one of the major sessions given by another friend. 

As I snapped a few more pictures the inner kid sighed, realizing his costumed superhero days were gone.  Comic Con would be cool to visit and rekindle memories, but there was little chance that the 70 year-old was going to don a Spider-man costume and participate. Just about then I heard, "Let's get Stan Lee into the picture!"  

As I looked around looking for Stan Lee, I realized he was talking to me. I doubt that the Cosplayers saw it, but I know my wife saw the inner kid take over as I went from observer to participant.

I didn't get to formally meet any of the Boston Superheroes Facebook group, but formality was not needed then.  I joined the Facebook group and hope to get to know more of them, not because of the super hero thing or the kid thing, but because of the spirits that live under those costumes.  The atmosphere and the feeling I got from them was one of openness, comradry, and acceptance.    

Even though it was just for a few minutes, the kid was loose, but now that he is out, he's already getting ready for next year.  Thanks Boston Superheroes!

Ya Can't Make This Stuff Up

Our family has had its share of incidents with doctors and hospitals making careless mistakes, but has prevailed through it all.  Recently, my sister had food poisoning and was admitted to St. Peters Hospital.  Unlike some experiences in the past, her care was exemplary.  It was only after she arrived home that the fun began.  Here's the story in her own words.

On April 25th I was unfortunate enough to find myself on the receiving end of Campylobacter food poisoning.  On the 29th I was admitted to the hospital dehydrated and six pounds lighter.  Because they did not know yet if what I had was contagious, I was put in isolation on the Oncology floor of St. Peter's Hospital.  First, let me say that the care was wonderful and every single nurse, doctor, aide and worker that entered my room was attentive, friendly, and knowledgeable. They even asked what was the one thing that was important to me.  I wanted to know that the call bell would be answered promptly and it WAS every single time. 

Once they knew what was causing my distress, a course of antibiotics was prescribed and I was sent home two days later to finish recuperating at home. I received a call from the nurses  to check on my progress and finally after two weeks I think I have turned the corner to normalcy. 

Fast Forward to May 16th and the mail delivery.  In the mailbox was a card with a return address from St. Peters.  "How nice I thought" and quickly opened the card.  The cover read, "In Deepest Sympathy." On the inside," Our thoughts and prayers are with you at this most difficult time," and it was signed from the Nurses on the Oncology Floor of St. Peters.  

After doing a quick once over to convince myself that I did make it through this ordeal and with good humor,  I called to speak to the nurse in charge.  They answered promptly once again and I identified myself as a former patient who was still alive and kicking but wondering why I had been sent a sympathy card.  The response was , "OH NO not you too! I just got off the phone with someone else.  We always send cards to patients who are discharged. My secretary was out sick and a volunteer sent the wrong card to everyone who  was discharged."  After many sincere apologies, I was told that I was going to receive something the next day.

Saturday:  I pulled into my driveway to see a delivery person with a beautiful fruit basket.  I tipped the young man and lugged the massive basket into the house.  Attached was a card that read, "Sorry We Sent You The Wrong Card, Hope Your Feeling Better And On The Road To Recovery" From Avril and the Entire Staff at St. Peter's University Hospital. (Spelling error compliments of the Flower store-sorry the teacher in me).  Again, I thought," How nice!" 

Then I looked at the name and address.  I am assuming that someone else in Monroe Township is holding a sympathy card sent for getting well AND a beautiful fruit basket with my name and address, because this one had someone else's name  and address.  

NOW I called the Flower Store and spoke with someone there.  I as quickly as I could recounted the entire sympathy card incident and told him that I believed some other nice, perhaps elderly person (the address was for one of our adult communities) was probably wondering why he/she was in possession of a fruit basket with my name on it. After, he stopped laughing, the person on the other end, said, "Boy this just doesn't end for you does it?" He did a quick search and confirmed that, yes indeed we both got the same basket and apology note.  He apologized and thanked me for my good humor and promised to call the other person whose name also started with a V like mine. 

And so here I sit, alive and well with a story to tell!  Ya can't make this stuff up!

Connor Bottling and Squamscot Beverages

A few days ago we took our grandson on a short ride to Newfields, NH to visit the Connor Bottling company where the make Squamscot Beverages, a wide variety of flavored carbonated soda.

Their website tells us this local business has been run by five generations of the Connor family since the Civil War. They are still in the same building, with very few structural changes.  In 1863 they got their start by producing a spruce beer, which came in returnable bottles. (Remember them?)

During prohibition, Squamscot Gingerale became the outstanding drink in New England.  Growing the bottling works to nearly 26,000 cases and 14 flavors in 1930.  In 1938, they purchased their first bottling machine and named it Dixie.  She is still in the same place she was installed and is still cranking out product. From there, they never looked back and today produce 27 different flavors!

We got to see Dixie in action.  She has lost a little of her edge and sparkle, but she still makes a splash was still fun to watch. as you will see in the video.

Back Pain, Diets, and a New Blog

In January, I went back to the gym and within a week, my back started acting up. I have had sporadic chronic back pain, but my chiropractor, Dr. Callahan, was a magician and was always able to resolve issues when they cropped up, but this was different.  The pain was different, it was more intense and when I stood up, it just got progressively worse.  After three sessions, two more than usually needed, I decided to see a spinal specialist.  It turns out my past caught up to me.

You might say I over taxed my body.  In high school, I wrestled in the 115 pound weight class. In my senior year, I entered the AAU's, the 1960's version of the Olympic trials. Part of my prep was practicing bridging.  I used to do it with our heavyweight (250 lbs) sitting on my chest.

In college, I wrestled at 123 pounds at a Division I school.  When we wrestled other Division 1 schools, most of the time it was against state it was against a state champion. Being in the lowest weight class, I the competition was tougher, because high school wrestlers from 98, 106, and 115 were vying for the spot. That meant even when I wrestled a Division II school, I often met state champs.  That resulted in more injuries.  My nickname was Johnson & Johnson.

After college, I coached wrestling and as part of my team building it wasn't unusual for me to wrestle everyone on the varsity squad from 130 lb. on up through heavyweight.  While remaining relatively injury free during coaching, it still took it's toll.

All this is leading up to the obvious medical conclusion as shown on my X-Rays.  I had degenerative disc disease and arthritis in the upper and lower back.  Dr. Ahn, the neuro-spinal specialist prescribed an anti-inflammatory and eight weeks of physical therapy.  He felt that would do the trick and I would be fine as long as I kept it up.

The PT began improving my situation right from the first visit.  I'm going to Access Sports Therapy here in Raymond, NH, and the really know their stuff. On April 1, I had my very first pain free day since the beginning of January, and that's no April Fools joke! 

I also resolved to do all that I could to get better, because sitting on my ass for 14 hours a day was not the quality of life I was seeking. In March, I decided to start a diet to get rid about about 15-20 pounds of belly fat that was not doing my lower back any good.  It's a low carb diet, though not an aggressive one.  For me it was about cutting out processed flour and sugar, junk foods, pastries, and soft drinks.  I'm limiting my carbs to 100g a day.  By doing that, without even counting, my calorie count has DRASTICALLY fallen. The diet is just a few days short of a month long and I have lost 7 pounds!

After a few weeks, I decided to start blogging about the diet to share experiences and recipes.  I considered doing it here, because some of the entries were appropriate for this blog, but I didn't want TLRR to have a narrow focus or become a diet blog.  In line with the low carb diet and my effort to spread the word, I settled on the name of Art's Carb-Orator http://carb-orator.blogspot.com .   

After a month of dieting, I can truthfully say, I am eating healthier than I have ever eaten and feel better than I have in years.  The 100g of carbs a day isn't a starvation diet and I do have hunger pangs once in a while, especially late at night.  However, the results make it well worthwhile, and once I reach my goal weight, I will begin to quest for the carb level needed to maintain my weight. Based on what I'm seeing now, even a 200g a day diet will keep me well under 2000 calories a day, which I know will maintain my weight.

It's really fun looking for and tweaking recipes for my favorite dishes.  I've had stuffed cabbage, chicken paprikash, and even brownies, and peanut butter cookies.  If  you have a few extra pounds to shed, check it out.

Knee Jerk Reactions and 10 Ways to Kill a Cat

Last week, I was greeted by an email from YouTube information me that one of my videos had been deactivated because it was reported to be in violation of community standards.  It went on to detail the consequences of further violations and informed me that I could appeal the decision, and appeal I did.

The title of the video was 10 Ways to Kill a Cat.  The video shows (with the aid of the FX Guru app) our cat being the victim of a flame thrower, a hand grenade, a rocket launcher, a cruise missile, and half-dozen other non-traditional euthanasia devices.

By now you are probably convinced the movie was rightly reported. Now, if you are saying, "No wonder it was reported" you are may be guilty of the same knee jerk reaction that probably resulted in the reporting of the video.  The fact is that I love cats and would never harm one.

It was obvious from some of the comments and the reporting of the video, that some people didn't read the description or watch to the end.  I made that clear in my appeal where I simply told the YouTube reviewers the video was NOT about killing cats.  It was about man's inhumanity to man. 

I then asked them to watch it until the end as I requested in the description. I'm pleased to say within a few hours of my filing the appeal I received the following message.

Thank you for submitting your video appeal to YouTube. After further review, we've determined that your video doesn't violate our Community Guidelines. Your video has been reinstated and your account is in good standing.
Sincerely,
— The YouTube Team

Since then, I have gone back to the video and examined the detailed statistics provided by YouTube.  It quickly became obvious to me that most people were NOT watching the video to the end.  Cat lovers were clicking off of it before they got to the end message, and cat haters were stopping as soon at the ending text screens started, and sharing it.

It appeared that my attempt at pointing out man's inhumanity to man was missing the mark.  In an effort to get more people to watch the video all the way through, I have gone back to the video and added more text along the way. 

You can make up your own mind as to the message and my success in getting it across.

My First Par

I want to tell you the story of my first par on the golf course. It was 1960 and our high school wrestling team had a vacancy in the 156 pound weight class. My good friend, Ben, fit the bill and I convinced him to join the team.

Over the course of the season, Ben helped us a lot. Even in losing, Ben netted us point that would have been taken away by forfeits, and when he won, which he did, it was a great boost to the team, but what does that have to do with golf and my first par? For that, we have to fast forward to the beginning of golf season. Ben was on the golf team and they needed a fourth player. It was payback time, and I became the fourth player on the golf team.

Believe me when I tell you Ben was a better wrestler than I was a golfer. I may have set the Guinness record for the most lost ball, even before our first match of the season. In that match, I spent more time looking for my balls in the rough and the woods than I did walking the fairways.

After a frustrating few hole of playing hide and seek with my golf balls, I teed off on a par three hole.  A big part of my problem was the fact that because of an eye problem, I have the depth perception of a one eyed man.  As a result, I often lost sight of the ball after it left the tee. This hole was no exception It looked like it looked like it hooked to the left. So after spending the next five minutes searching the rough and the woods, I was just about to give up when someone said, “Who has a Titleist 4?”

That was my ball and it was resting just six inches from the cup!!! Not only did I just miss a hole in one, I was set up for my first birdie, even before I got my first par.  With a big grin on my face, I walked up to the cup and if you remember the title of this blog entry, you know what happened next.  That's right. I TWO putted!

Well I never got a birdie, but I did get first and ONLY par.  Mercifully, a few matches later we picked up a fourth who was considerably better than me  Arnold Palmer breathed a sigh of relief as I slipped into retirement and ended my golf career.