They didn't ask me to take a customer satisfaction survey

It was something I did. I'll admit it and I told the tech up front what happened. After doing a system restore or two to try to clear up a problem with some sound recording, my Bluetooth cordless keyboard stopped working.

I explained the situation to the tech and told here that I thought there was software corruption and that we needed to do a clean install of everything related to the Bluetooth, mouse, and keyboard. She was friendly and very patient, but had here protocols to follow. She exhausted her data base resources, did online searches, and consulted with her supervisor, but after 2 hours and 10 minutes the only thing that was accomplished is that she managed to make the cordless Bluetooth mouse stop working also. We never did get to uninstalling Bluetooth.

The fact that the mouse failed as well, supports my contention that the problem is software driver related. So what was the resolution of the call? They are shipping me a new mouse and keyboard. What will happen when it arrives? Hopefully, by pairing with two different devices, things will clear up. If not, (which is what I suspect) I will be back online with tech support, but at least I will have a new mouse and keyboard.

Now I won't mention which company I was dealing with, because what happened to me it typical of so many customer support centers right now and I have had favorable tech support calls with them before.

Phone support is my personal vision of hell. Having been in a position of supporting teachers in technology in a face to face world is daunting enough, but I can only imaging the frustration felt on both ends of the line when there is a problem that is tricky or and ID-Ten-T problem (ID10T) on either end of the line.

Of course, in this case it helps that I'm retired and that I have a USB mouse and keyboard that keeps me in business. The only thing I lost so far was 2 hours and 10 minutes, but I did learn thing as we trouble shot, I will be getting a new mouse and keyboard, and I have a new blog entry.

How's that for a glass that's half full?